It is our desire that all of our clients are able to use our services to find jobs that are perfectly suited to them. However, there are many factors that are beyond our control. These include but are not limited to the following:
- The individual's ability to perform well in job interviews
- The individual's willingness to reply to phone calls, texts, or other correspondence from potential employers
- The accuracy of the information provided to us
- Fluctuations in the job market
- The customer's willingness to seek work
For these reasons, we do not offer cash refunds or any form of credit. We also do not guarantee that that any of our clients will get a job. However, we do offer a free revision that can be used from the time the consumer makes their final purchase until a period of 24 months has passed. To qualify for a free revision, our customers must simply show us a list of employers to whom they have sent their resume or CV. If none of those businesses has contacted the customer for an interview, we will make any requested modifications.
You are entitled to a refund if:
No writer assigned yet: This is a rare situation, but sometimes it happens. The amount of the refund is always 100%. If such case happens, the customer should not worry and he or she will be notified within the quickest time. If you want another writer to work on your revision request, but there is no appropriate one available, your claim will be directed to our dispute department. They will review and proceed with the corresponding refund based on your request.
The writer was confirmed, but you decided to cancel the order. In this case, the amount of refund is 70%, to cover the effort of the company and the writer in attempt to provide you with the product and services purchased.
The writer was confirmed and over a half of remaining deadline has passed, but the customer decided to cancel the order. The amount of refund can be 50%, to cover the effort of the company and the writer in attempt to provide you with the product and services purchased.
Late Delivery: It can only happen if the writer gets ill or in case of other emergencies. The Company will give the amount of the refund that will be due to tardiness of completion delivery. The amount of refund will be discussed with the customer.
On time delivery of all the orders is guaranteed. Sometimes delay happens because of the late upload of the needed materials on the customer`s side. In this situation, no refund can be granted. That is why it is always ideal to send the details of the task and the required additional resources all at once when making the initial order.
If the order must be finished in 24 hours but it came an hour late, the order will fall to the next deadline category of 48 hours. It will cost less than what the customer has paid for and the difference shall be refunded.
Disputed claims: If the customer is not satisfied and would like to get a refund instead, the agency administration will conduct an investigation. The claim and refund will be based on its result. We always want our customers to be fully satisfied. Hence, we will always do our best just to achieve the customer`s satisfaction.
Additional order by mistake: In order to cancel the order placed by mistake, you need to contact us as soon as possible. You need to clarify with us that the other order is not needed. The order will be treated valid if we did not receive any cancellation before a writer has been assigned. You can still cancel the order but the situations listed above will be used.
Two invoices received: If you are billed twice, you need to notify us immediately. You need to send us both receipts so we can properly address the issue and process the full refund of the extra charge. This instance happens in very rare occasions. There is no way for a customer to be billed for a single order, unless he paid for it by mistake. When such incident happened, we can freeze or block the sum for the next order or give discount that can cover the sum.
You are not entitled to a refund if:
Delay payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.
Note: in the case of revision deadline, the previously mentioned delay refunds and the recalculation of the price do not apply as the end dates are different.
Editing, review orders: Please be reminded, that the Order you place for the earlier mentioned services contains original content provided by you, that may contain errors of contextual nature. Editing and review services do not presuppose input to the original context, that was provided in the initial Order instructions.
Refund processing
Once you receive the refund confirmation, the Company will process it within 5 business day from the confirmation date. Please note, that the Company can not be held responsible for your Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to your Bank service issues.
Note: The refund transaction may be processed for the amount of 10 (Ten) USD and more. If the transaction is for a smaller amount - it cannot be processed due to the fact that it barely covers transaction fees both of Company and Clients’ bank. You will have the amount back as credit to your Credit Balance to use as payment for your future orders.
